dynamic feedback module
14/11/2019 | Maarten Spanjaart
The reception receives the feedback immediately and can take action quickly if necessary.
Negative feedback can then be resolved, so your guest leaves satisfied.
Management receives a monthly overview to monitor if the trend is moving in the right direction.
The module starts with a welcome message and a question that is answered with a "not happy", "OK" or "very happy" smiley.
When 'not happy' is chosen we advise to take action immediately.
Multiple questions can be added, which are rated with 1 to 5 stars. If a certain question is not relevant for a guest this question can be skipped. After the last question there is an option for comments, where the name and room number are mandatory. After submitting, a clickable "end screen" will show, that will direct the guest where you want.
There is an automated monthly report, which you can review on your phone via a magic link.
The report states, among other things:
• The customer satisfaction score
• The number of feedbacks and completed comments
• Each question score
• Trend analysis
Call to action
The 'end screen' can be your 'call to action' to the guest, or a sign of gratitude for submitting the feedback. For example provide a discount for a canal tour, which they naturally order with you.
We have prepared a number of end screens that can be adjusted to your taste. To see them, click below.end screen examples