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Now that all communication runs digitally via third parties; how do you stay in contact with your guests as a hotel?

GuestCompass is the tool for your communication with the guest during their stay.

Online guest experience

For online communication with the guest the following conditions are important:

  • Always in your own name and brand
  • Super relevant, what is happening here and now
  • Curated offering, not everything needs to be in the tool
  • Storytelling, make online personal

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It is not an app

Hotels are experiencing something we have called: “App fatique”. Guests are less willing to download an app for a stay of two to three nights. GuestCompass is therefore directly accessible via the internet. In the hotel or even before arrival.  You do not have to download anything.

Check here some live show cases_

Articles

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Expansion of our healthcare trial

In collaboration with Bureauvijftig, after a trial at one location at De Zorgboog, the use of the GuestCompass is now extended to three locations.  

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30 years online

What does this mean for the future of hospitality? How is the holiday and travel behaviour influenced by the internet?  What is the consequence if you do ...

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80% LESS EMAIL, PHONE AND VISITS

After a few months it was already clear that GuestCompass offered a niche in student communication.  After a week, the trial was held at two locations at ...