_online guest experience
When will you start?
Online guest experience
2015 | Rene Stamer
As with the other categories, this is a real quote from a conversation. Indeed, a very short conversation. It is a bit the philosophy of the banks before the crash. Not too much customer contact and leave the customer alone as much as possible so they stay asleep and do not ask questions. To be honest, we cannot say much about this. The banks still exist and are flourishing. As long as there is cash inflow available from time to time, tax money or otherwise, this is quite a feasible story.
Vroom & Dreesman, Hema, Videoland, Halfords, OAD, possibly this is not the desired or even the right association for your brand and strategy. But also at your place, the most frequently asked question is: “How do I connect to Wi-Fi?” GuestCompass stands for less internet - more holidays, by making your hotel and employees the first online reference point. In order to also fulfil the hospitality function online that the guest expects.
online contact strategy, when can you visit us?” This is also a real quote; from a five star hotel in Amsterdam. Admittedly, this is one of the early adaptors that thinks about online contact during the stay. A better description for the third category is probably: “Even this, we are already so busy. Come and visit me. I understand that I need to have an opinion on this.”
GuestCompass enables the hotel, from small to large, and its employees to also be the online guide for the guest. Under their own name and brand. To surprise and connect the guest. The result is a stronger brand, more and better reviews and more referrals.
The guest has many online contact moments during their stay at the hotel. Contact moments that offer an opportunity to be closer to the guest and thus prevent third parties and other brands from pulling the guest relationship towards them. In addition, you offer the guest a fantastic extra experience that results in less internet - more holidays.online guest experience
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In collaboration with Bureauvijftig, after a trial at one location at De Zorgboog, the use of the GuestCompass is now extended to three locations.